Shipping & Returns
If your order fully processed, you will receive an email from Woven + Hyde confirming your purchase along with order details. Please make sure to double check your info when checking out so the order confirmation email and product go to the right places.
Please allow 2-4 business days for fulfillment. Your location will determine the number of days your package will take to be delivered. Typically, domestic orders will be received 3-5 days after fulfillment and international orders within 8-10 days after fulfillment. Business days are Monday through Friday. We are closed Saturday, Sunday, and all national holidays and therefore will not ship on those days.
If you need to place an order for a rush shipment or make changes to an existing order please contact our customer service team at firstname.lastname@example.org with your request. Please be aware that order changes cannot be completed if your order has already been fulfilled. We will contact you via email if your order is delayed or must be cancelled due to payment issues, stock or any unforeseen reason.
For customer protection, Woven + Hyde will not be able to add or remove any items from an order that has already been fulfilled. If your order is still processing, changes will only be accepted if they are received in writing to email@example.com. If you want to add an item you missed, you will need to place a separate order for that item.
Woven + Hyde is not responsible for any lost or stolen packages. If you provided us with incorrect shipping information we cannot refund or replace the merchandise. Please contact your local post office with your tracking information if you did not receive your package but it says delivered.
Woven + Hyde will gladly ship internationally but please be aware that customs, duties and taxes may apply. Woven + Hyde is not responsible for any of these costs nor do we determine the costs, they are the responsibility of the customer. Please research the laws in the country you wish to ship to prior to ordering to determine these fees.
Once your items are ready to be picked up by our shipping carrier, you will receive a tracking number to the email address provided at checkout. Please allow 24 hours for your tracking number to update in their system.
If you did not receive a tracking number, make sure to check your spam or junk folder. Also, make sure you provided the correct email address at checkout. If you still did not get a tracking number please email customer service at firstname.lastname@example.org to have your email updated and your shipping confirmation email resent to you.
If you’re not entirely satisfied with your purchase, we’re here to help. To return items please contact customer service at email@example.com. Be sure to include your name, and order number in the subject line of the email.
We accept returns on all full-price items within 15 calendar days from the date the merchandise is delivered. Please be aware that merchandise must be returned in the condition in which it was shipped for a refund to occur. Shipping and handling charges are never refundable. It is the customer's responsibility to cover the cost of shipping and handling charges for returns, we suggest you obtain tracking information on returned items as well. We will process your refund within 7 business days of receiving your item(s).
If you receive an item that is damaged or defective we will be happy to return or exchange it for you within 15 calendar days from the day the merchandise was received. Please contact us at firstname.lastname@example.org.
International customers are liable for all import duties and customs that will be charged by your country for returns. Payment will be necessary to release your order from customs before delivery.
Please be aware that all sale merchandise is final sale. No returns or exchanges are offered on sale items or free gifts.
Woven + Hyde reserves the right to deny any return that does not meet the company return policy requirements.